TransGlobe Property Management Services Frequently Asked Questions - Current Tenants

As a current tenant, you are our most valuable asset. We strive to make your living experience enjoyable and hope the following FAQs assist in assuring that your TransGlobe home is a happy home.

Question: How do I ensure that my rent is paid on time every month?
Answer: As we all lead such busy lives these days, we recommend that you enroll in our pre-authorized payment program. This will ensure that your rent is always paid on time. Alternatively, you may provide post-dated cheques to us with your rental application or to your Building Representative upon move in. If you choose to provide monthly cheques to your Building Representative, we remind you that rent is due on the first day of each month.

Question: How do I obtain a rental receipt?
Answer: Rental receipts are provided upon request. Your Residential Property Administrator will be happy to provide you with a rental receipt upon request. Please keep in mind that we can only issues receipts for funds that have actually cleared your account. We thank you for your patience should it take a few extra days to issue your receipt.

Question: What happens to the interest on my Last Month Rent or Security Deposit?
Answer: In Ontario, interest is calculated and applied to your account according to Provincial Guidelines. You will be notified by letter, once this amount is calculated each year and the money will be credited your account and may be used to top up your rental deposit in accordance with any notice of rent increase that has been provided. You may deduct any credit amount remaining on your account from your next rental payment. Cheques will only be issued upon request. In Nova Scotia, British Columbia and Alberta, we calculate interest and apply it to the account at the end of the tenancy.

Question: Who do I contact if I require changes to the Lobby Call Board?
Answer: Your Building Representative is responsible to program the lobby call board at your rental location. Please provide any required information updates to your Building Representative.

Question: Can I have a propane barbeque on my balcony?
Answer: It is strictly against fire and safety regulation to operate a propane balcony on your rental balcony. Many of our properties have outdoor barbeque areas that may be used by our tenants.

Question: Can I install a room air conditioner in my unit?
Answer: We understand the seasonal comfort that installing a room air conditions can provide. At properties where TransGlobe is responsible to pay for hydro electric charges, we request a nominal fee from our tenants who choose to install a room air conditioner in order to cover this additional expense. We also request that room air conditioners be installed in a professional manner for the safety and respect of all tenants.

Question: Where can I store my bicycle?
Answer: Many of our properties have a bicycle storage room on the main floor in addition to the outdoor bike racks that we provide at most of our residential properties. For the safety and respect of your fellow tenants, we strongly urge you not to keep bicycles in your suite and more importantly not to use the elevator to transport your bicycle in and out of the building.

Question: Who has legal access to my suite?
Answer: Although provincial legislation varies, we respect the privacy of our tenants. A minimum of 24 hours written notice must be provided by our staff prior to entering a tenant's suite. If you have submitted a Notice to Vacate, although we strive to provide 24 hours notice to enter your suite, we do legally have the right to enter without notice for the purpose of showing your suite to a prospective applicant. We will however, try to provide as much notice as possible. Exceptions are made when emergency access is required.

Question: Am I permitted to change the locks on my apartment?
Answer: According to the terms of your rental agreement you are not permitted to change the locks on your apartment. Your landlord must have access to your suite at all times for safety reasons. Should you require to have your suite rekeyed, we will arrange to do this at a nominal cost.

Question: Am I permitted to redecorate my apartment with paint or wallpaper?
Answer: We want your home to be enjoyable to you. We do provide freshly painted suites in neutral colours upon move in. Should you wish to redecorate your suite with paint or wallpaper, please keep in mind that you may be responsible for any additional costs that we may incur, such as additional charges to cover dark paint or to remove wallpaper, upon your move out to bring your suite back to rentable condition for a new tenant. We suggest that you personalize your suite with soft furnishings, plants and pictures in order to avoid any additional charges.

Question: May I obtain extra keys for my apartment?
Answer: You are entitled to two sets of keys to your apartment, including your front door key, garage key if applicable and mailbox key. Your Building Representative will be happy to provide additional keys for any residents listed on your lease at a nominal fee.

Question: What do I do if my neighbour or their pets are making loud noises which prevent me from enjoying my apartment? Who should I report this to?
Answer: Living in an apartment suite is much different than living in an individual residence. We expect our tenants to respect each other and ensure that they are not making excessive noise so as to disturb their neighbours. Should you be experiencing excessive noise from a neighbouring tenant, please record the dates and times of specific incidents and submit this information in writing to your Building Representative. Legal steps will be taken to ensure our residents have quiet enjoyment of their rental homes. We do ask for your patience in this matter, as we must proceed according to the law which may seem to take a little while before the problem is resolved.